An independent publication for repair technicians

The business behind appliance repair.

Practical, firsthand perspective on starting, running and growing a repair business — from someone with 25+ years of experience as a technician.

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Warranty vs. COD: Why I Still Believe in Warranty Work

Warranty work helped keep my appliance repair business alive. That's why I don't agree with dismissing all warranty companies as a bad idea. I built my COD business through Google and word of mouth, too. Both have played a valuable part in my business, and I believe both deserve a fair look.

9 min readRead →

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So You Want to Start Your Own Appliance Repair Business—but How Do You Get Customers?

You've got repair experience. You're comfortable diagnosing appliances, and you're thinking about working for yourself. Then comes a question every business owner has to answer: where will the customers come from?

6 min readRead →

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More stories on pricing, parts and hiring are in the works.

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Start Your Business

Tools, setup and the decisions that come before the first call.

Find Customers

Warranty, COD, referrals and where the work really comes from.

Run the Business

Scheduling, parts, pricing and the day-to-day of operating.

Grow the Business

Hiring, systems and building something that outlasts you.

Founder's perspective

With 25+ years of experience as a technician, one thing is clear: knowing how to fix something and knowing how to build a business are two different skills. This is what I've learned about the part nobody trains you for.

Read the story behind Servana Insights →

Ready to put the business side into practice? ServanaHQ is in prelaunch, being built for appliance repair operators.

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