About
Nobody trains you for the business part.
Servana Insights is an independent publication for appliance repair technicians who want to start, operate and grow their own businesses. It's written from the operator's side of the counter: practical, firsthand and honest about trade-offs.
With 25+ years of experience, the founder knows that the work is only part of the business. Being a skilled technician and running a sustainable company are two very different jobs — and there's far less guidance available for the second one.
What you'll find here
- Balanced takes on real decisions, like warranty versus COD work.
- Grounded fundamentals for starting out, without hype.
- Lessons on finding customers, running operations and growing.
What you won't
Invented success stories, made-up statistics or one-size-fits-all promises. When something depends on your market, your state or your situation, we'll say so.
Servana Insights is written by Mike Pettigrew, an experienced technician and appliance repair business owner. With 25+ years of experience, Mike shares practical perspectives on finding customers, completing service work, and running a repair business.
Our relationship with ServanaHQ
Servana Insights is an editorial publication from the founder of ServanaHQ.